.: Giaviona :.
Store Policies
We are committed to offer quality product to our customers, with added customer service where it is required.
At .:Giaviona:. customer satisfaction is foremost the most important, feel free to contact Giaviona Resident with any queries regarding products.
COLLABORATION:
.: Giaviona :. & MG Mesher works in collaboration with MonoChromatic Magic
ALL .: Giaviona :. clothing and avatar accessories are sold exclusively for use in the Second Life® virtual world at store/event locations and via the Second Life Marketplace by the avatar account Giaviona Resident.
PRICING/AVAILABILITY
.: Giaviona :. and the creator Giaviona Resident reserve the right to discontinue/update, and adjust the pricing of any/all goods at any time and without warning.
CUSTOMS:
At . : Giaviona : . we do custom work, please send a Note card with what you need to Giaviona Resident, MGMesher Resident, or MonoChromatic Magic and we will come back to you as soon as possible.
Clothing and avatar accessories are no transfer unless otherwise stated. Purchases are considered final and no refunds are issued.
Product replacement can be arranged for:
1. Delivery failure – In the event of a server error or lag, items not delivered to the purchaser will be re-delivered upon request. Details from purchaser’s transaction history must be included in a self-named (user.name) note card to Giaviona Resident. (See Marketplace Support below for information regarding purchase from the Second Life Marketplace)
2. Delivery error – In the event of a server error when the wrong goods are delivered, these will be re-delivered upon request based upon transaction history. These details must be included in a self-named note card (user.name) to Giaviona Resident.
3. Display errors – Factors that may cause goods failure to display properly may include/and are not limited to: server lag, user connection, third-party viewer faults. .: Giaviona:. accepts no responsibility for such display errors – particularly those that occur within third-party viewers.
NOTE: Only the goods named in transaction history may be replaced.
.: Giaviona :. clothing and avatar accessories have copy permissions unless otherwise stated. .: Giaviona :. encourages care be taken when making alterations to accessories in order to fit them. (Rigged mesh items cannot be modified, due to limitations of the Second Life ® Virtual World).
MARKETPLACE SUPPORT
Known Marketplace issues include delayed deliveries or failure. These issues are beyond the control of .:Giaviona:. and the creator Giaviona Resident and remain the responsibility of Linden Lab ™. While every step will be taken to remedy these issues – .:Giaviona:. is limited in the actions it can take to help. When shopping via the Marketplace, you do so at your own risk and should contact Linden Lab ™ as your first priority in the event of failure.
Pending Marketplace deliveries will reflect a deduction from your account balance. This amount is not transferred to the creator Giaviona Resident until such time as the Marketplace deems your item delivered and your transaction is completed by Linden Lab ™. This can take up to 24 hours. If you receive confirmation from the Marketplace that your delivery has been completed but you do not receive the item in your inventory, please send a copy of your transaction and the delivery confirmation (from email) in a note card to Giaviona Resident – every effort will be made to check the transaction and provide replacement. This can take 24 hours. If your delivery fails – you will receive an email from the Marketplace that you have been refunded the full purchase amount. .:Giaviona :. does not provide refunds for failed Marketplace transactions – this is the responsibility of Linden Lab ™ as the service provider.
IF YOU REQUIRE THE ITEM URGENTLY, . : GIAVIONA : . RECOMMENDS YOU VISIT THE IN-WORLD STORE AND PURCHASE VIA IN-STORE
More information on shopping through the Marketplace can be found online here: Support via Linden
MESH INFORMATION
Mesh clothing and accessories are labeled on promotional vendors and images within the store. TO DISPLAY MESH A MESH-ENABLED VIEWER IS REQUIRED. More information on mesh-enabled viewers can be found here: Mesh-enabled viewers
Rigged Mesh styles are designed to fit most standard SL avatar shapes, to move with the body of the avatar. Rigged Mesh styles can not be modified. This is a limitation of the technology. . : Giaviona : . accepts no responsibility for the failure of mesh to display properly, or at all because of the use of an outdated or third-party viewer that does not adequately support the use and rendering of mesh content.
FREE DEMO ' S ARE AVAILABLE IN-WORLD AT THE . : Giaviona : . STORE. IT IS RECOMMENDED THAT CUSTOMERS DEMO ALL CLOTHING BEFORE PURCHASE – PARTICULARLY WHEN LOOKING TO PURCHASE A MESH OR RIGGED MESH ITEM.
IDENTIFICATION AND COMMUNICATION
Owner Giaviona Resident will issue official communication from . : Giaviona : . group regarding promotional information, news, updates on the store, goods, or any other services associated with the . : Giaviona : . brand in the Second Life® virtual world. She authorizes the avatars MGMesher Resident & MonoChromatic Magic to issue this information also. No other avatar/username has the authority to represent . : Giaviona : . in any capacity. Any false representation, theft, or fraud will not be tolerated.
Any avatar displaying these names, but with account name information that does not match, is not one of those identified above. Before engaging with . : Giaviona : . , ensure that you are interacting with the real deal!
GROUP AND PROMOTIONAL COMMUNICATION
Membership of the . : Giaviona : . Group in the Second Life® virtual world is voluntary and free.
By joining the group you accept that:
* from time to time you will receive promotional messages including news and product updates regarding .:Giaviona : . goods, services and events.
* you may receive inventory offers of items such as free group gifts of clothing and/or avatar accessories and are under no obligation to accept or keep them.
. : GIAVIONA : . OWNERS, STAFF OR REPRESENTATIVES DO NOT UNDER ANY CIRCUMSTANCES SUBSCRIBE ANY AVATAR OR USERNAME TO THIS SERVICE, WITHOUT THEIR CONSENT.
AFFILIATE VENDORS:
Affiliate vendors for . : GIAVIONA : .products are not available at this time. If an affiliate program is implemented at . : GIAVIONA : ., all customer support will be handled by the affiliate seller. . : GIAVIONA : . will not be responsible for customer service for affiliate products
REVIEW REQUEST INFORMATION
Blogger requests are not currently being solicited. Under regular circumstances, these are assessed based on criteria determined by . : Giaviona : . staff representatives and acceptance of requests made at their discretion.
THEFT
Any unlawful duplication, receipt or distribution of any . : Giaviona : . goods, whether for personal use, or the purposes of resale, is a violation of the Second Life® Terms of Service and may result in any or all of the following:
- Removal of the item by Linden Lab ™ - Second Life® Owner
- Permanent ban from both the store and/or the Second Life® virtual world
- Further action at the discretion of either the creator or Linden Lab ™
If you see stolen content please report it to the creators. Your assistance in this matter is very much appreciated.
Owner : Giaviona Resident
Creators : Giaviona Resident, MGMesher Resident & MonoChromatic Magic
.: Giaviona :. & MGMesher Resident works in collaboration with MonoChromatic Magic
